Frequently Asked Questions
General Questions
How do we book with Twilight Events?
The first step in our process is for you to fill out our contact form. This will give us some more information about your event including the date. After we confirm that we are available, we will schedule a phone call to introduce ourselves, and get to know a little more about you and your event. This is a great time for you to ask us a bunch of questions and tell us anything you feel we should know. We will talk briefly about our services and figure out which one, or combination of, is best for you. We want to make sure that we can meet your expectations and that we are a great fit for each other.
How do you keep track of everything going on during our event?
Once you have booked with us we will send you over a worksheet that will help us keep track of every part of your event. This worksheet goes into great detail about every location, the times we are arriving and departing, and alot of other important information we need to know. However, don’t panic! We will walk you through this step by step.
Do you come to our locations before our actual event date?
Thanks to the digital age, we actually do not need to visit your venue prior to the event day. We can usually just Google the location if we have not already been there, and see lots of photos and videos. The other reason we don’t typically do walkthroughs is because the weather and lighting can be completely different on your event date then the day we visit. So we usually like to size up the location the day of the wedding before we start shooting or setting up.
Do you offer any discounts?
Yes we do! We like to encourage our clients to use us for more than one service. Check out our Package Deals page to see how you can save money by hiring us for multiple services.
Do you offer any payment plans?
Yes we do! Just contact one of our sales specialist and we would be happy to explain it you in more detail.
Photography Questions
How would you describe your photography style?
Our style is a mix of photojournalistic, candid, and traditional photography. That might sound confusing, but when you break down how we shoot an event, it has these different elements throughout different parts of the day. During certain parts of your event we are laid back and out of sight. Other parts of the day call for us to work closely with you and give you some guidance to achieve the shots you want. We also take into consideration clients and what makes them feel most comfortable. So we usually tailor our approach to accommodate our clients comfort levels.
What kind of equipment do your photographers use?
All Twilight photographers shoot with state of the art professional full frame DSLR cameras that back up to two media flash cards. They also carry an array of different lenses that work great in low light circumstances. We also carry off camera lighting, and back up cameras.
Do I get to meet my photographer before my event?
Yes. We will let you know 4 weeks prior to your event who your specific photographer will be, and we will schedule a Facetime or Skype call between the both of you. Another great way to work with your photographer before your event, if you are having a wedding, is to schedule an engagement shoot. Either way, 1 month before your event we will schedule our final timeline meeting to discuss all of your locations and times and any questions you may have.
Are you fully insured?
Yes, we are fully insured and can provide insurance documents to your venue upon request.
What happens if my photographer gets sick and can't make it to my event?
We always have a backup team of photographers, videographers and DJ's ready to work in case someone is not feeling well.
I have a big family/group. How will you keep track of our picture combination requests?
Prior to your event we will provide you with a questionaire that will help us to keep track of all the different photography combinations that are important to you. We recommend that on the day of your event you select someone to help the photographer gather all of the correct people for the photo session.
What types of photo albums do you offer?
We offer flush mount albums with at least 30 spreads / pages. You can choose from all types of covers, sizes, colors, etc...We have you choose your favorite images from your event, and one of our in-house photo album designers will create the layout. After you approve the layout we have the album delivered right to your doorstep.
What type of attire will you be wearing to my event?
We always dress business casual to events, but if you have a specific requirement please let us know ahead of time, and we will try to accomodate it.